But what does a commitment to do their jobs entail, Vallie?
Staff positions have various levels of commitment already put in to them. For example, as Kylite pointed out above, Yojimbo aren't required to do a lot before con. Some of them do, and we greatly appreciate the extra effort, but on the whole their job is mainly needed at con.
There are other positions that are full year positions. Take the positions of Registration Manager and Volunteer Coordinator. When I took on the Volunteer Coordinator position last November, I lost count of hours I put in within a month. This is because I spent countless hours before, during, and after the full time job that actually pays me, answering emails from people interested in volunteering or becoming staff.
Just as a preemptive statement that I will speak further on later, I did not talk ANYONE out of becoming staff, and I take personally any implication that I did. I actually helped, including Dawn, 15 people become staff. There's not one person who said "I want to be staff" that I talked out of it. I talked people into it and told them who to talk to. As a matter of fact, most of those people I walked up to the directors and introduced them and VOUCHED for them to the directors that they were going to be working for.
I'll digress for now.
Most of these benefits are provided to staff because of what they have committed to do at con, which is work during just about the entire event.
Not true for all positions. There are many positions within publicity where the bulk of the work is done pre-con, and Publicity department is advertised as being a good department to work for because you can take it easier during con.
Without naming names, I will say right now that there are some people that decided they did enough work as staff during the year that they did not feel the need to actually do a lot more at con. I'm not their directors nor their immediate manager, so I cannot speak to the time put in before con vs work put in during con.
Let's just say though there's quite a few staff members that got to go to panels and other things without being the person running them. I know I sure as hell wasn't able to do that, and THAT burns me a lot more than one of my volunteers working 8 hours a day during con, compared to my 14.
As opposed to volunteers, staff are expected to attend the con, they can't NOT attend, hence they receive discounted admission.
Staff are expected to work for as many hours as we need them, which is often the whole con, hence they receive a discounted hotel room, and access to the con suite to provide for the basic needs of our hardworking staff.
Which is fine and dandy in both cases. I never asked for a discount for the volunteers. I merely listed it as a staff benefit, since you asked me what kept staff from being volunteers. The benefits of staff is my answer to you.
And as for the rest of the benefits, including Con Suite, free t-shirts (and apparently free staff t-shirts that were reserved specifically for staff, not the honorary staff), volunteers already receive those benefits.
This year, which I've already thanked you and Meg for, if not in this thread, certainly another. If you missed that, thank you.
However, I'd like to remind that in 2006, not only were there NO volunteer benefits, there was NO volunteer coordinator. I will not go into that issue, cause it's another topic for another discussion. In 2006 even staff had to pay for t-shirts, so that was not happening for volunteers that year. And in 2005, when I actually was a volunteer under Tammy, I actually got yelled at for being in Con Suite doing work I'd been assigned.
You see, treatment of volunteers is a personal issue for me, cause I've been there, Gus. I've been treated like crap by staff members who had no clue who I was.
This is why I asked Brownie if I could take this job this year. I want to make a difference for the volunteers and I want them to have a voice.
You can take my mic from me and I'll still be here with the same opinions I've had for years.
You are talking about giving staff benefits to anyone who volunteers for 20 hours at con, but staff often work 20 hours per day! You are talking about giving staff benefits to anyone who volunteers for 40 hours during a year but staff sometimes work 40 hours per week, all year!
Yes, some staff do. I know that quite a few other people who have worked just as hard as what you describe have also told me they'd like volunteers to have benefits as well. Funny how some of us hard working staff members don't feel like giving volunteers benefits in any way detracts from what we get.
Staff aren't just obligated to work a minimum number of hours, they have to work as many hours as their job requires. How many times do I have to explain this point?
Maybe when a person is applying for certain position you should go through the expectation with them as there's many people that are staff that obviously don't get their responsibility, and then those in positions of management or directorship should possibly do something about it when someone is in breech.
If you give someone an arbitrary number, like 24, it gives them a jumping off point. It's not a random number I made up in my head. It's a number I was told and had clarified this year. When I was setting up this system, and I was going through the math, 20 was always the goal. It wasn't until volunteers met the goal that people started bitching.
Like the scene in Office Space, if you want for people to do 30 hours in a weekend, then make the minimum 30. Don't give a number like 24 and then bitch that people aren't going above and beyond.
From there, you take your expectation of a Grunt or Mook and ask the volunteers to meet or exceed that goal. If you don't like people just doing a bare minimum, then challenge them to do better.
You say that volunteers don't receive enough respect compared to staff, but once volunteers meet your minimum hour requirement you seem to saying they do not have to do anything else, whereas staff are required to work the whole con. What kind of effect does that have on the amount of respect our staff receive when they are working the whole con and the volunteers only put in a minimum number of hours to get the same thing? As a staffer for which this convention has become a full-time job, I think that system would appear utterly unfair and demoralizing to me.
So, where is a middle where we can meet? You're taking it extreme one side, and apparently seem to think I'm advertising doing the "bare minimum". Let's look at what volunteers actually did this year. No one, and I mean no one, put in 20 hours and then said "Well, that's it. I'm done. I've got my twenty time to goof off." All of the people that put in beneath 20 before con did their own thing during con. All of the people who put in over 20 before con, continued working at the convention itself when and where they could.
Going back to my best and brightest examples, Rachael and Jaz, they both broke 40 hours before con and still did a TON of work at con. If anyone deserves anything out of this, it's the two of them. Jaz has been volunteering for the con for years. Rachael, I just met this year, but did a ton of work for us during the year. The work they did before and during con is comparable to the effort you would expect from a Grunt staff member. Rachael lives in Eugene and couldn't make it out to every meeting, but was present at quite a few. Jaz was at more meetings than your average staff member.
Does the thought of giving them voting rights offend and demoralize you? If so, how do you feel about the voting right of the staff with lesser responsibilities? Do you want for Ops grunts and Programming Mooks to not have voting rights as well? At what point does it end Guspasho? At what point is someone's ranking within the con circle high enough that you would consider them equal?
It goes back to something Kri said earlier, elitism. I don't want our voting system to be based on something like that. You know who I want to vote in this year's election? People who care about our convention. And I think, whether a person signs their life away to the con or not, if they put in the effort and they prove themselves, that shows they give a damn about this con.
Obviously you don't like my numbers. What to you would be enough? How much blood sweat and tears does someone have to put into this before you deem them worthy of voting?
Of course, now that I'm going through this a second time with editing, yeah I put that much time into this... I see now that it's never enough for you. There is no answer to that question. Because the point is, you can challenge the idea of my system all you like. We can raise the goal, and the volunteers can meet/exceed everytime. But if they didn't sign their life away day one and haven't worked as tirelessly as you then you still don't consider them to have the right to vote.
Take the example to its logical extreme. Everybody gets their volunteer hours in before con. Nobody works at con, or otherwise works until they hit their minimum number of hours, then they all quit. We already have a serious problem with our staff sticking around post-con to clean up the hotel, how much of a problem on Monday or even Sunday do you think that would create? We can count on anyone who is truly responsible to stick around and help out once they have met their required hours, but when it came to cleaning up the con, with staff obligations, that still only amounted to 5-6 people. Not to mention that the responsible ones who do help out the whole time are taking on the burden of all the people who have left to have fun or go home. How respectful is your proposal to them?
Once again, this isn't some lofty thing I came up with last night while eating chocolate ice cream. I got approval for this system in February and attempted putting it into action. Now I failed in my end of this for various reasons, which I've explained previous and apologized for. However, none of my failure as the volunteer coordinator was in any way the fault of those volunteering.
Your "logical extreme" isn't. The volunteers have already proven this. You want to go on and on about people only doing the bare minimum, but that's not what happened. And the fact that you thank everyone for their time, tell them how much we appreciate them, and then come here and say the truth, that you still consider them not worth the respect that you believe yourself to be worth... well congrats, you just lost a little bit more of it from me.
Once again, if you don't like my numbers, give me a "logical estimation" of where you believe they should be at in order for any volunteer to be a hard working individual in your eyes.
Once again, never mind. upon further reading, asking you for numbers is still a moot point which makes me wonder why you ever went through this arguement to begin with.
On the point of voting rights I must most vehemently disagree. As opposed to staff, volunteers are by definition not affiliated with the convention. They are under no obligation to adhere to the staff policies, obey the command structure, participate in planning meetings, or even work. They may perform some work, or adhere to the policies, etc, but they have not agreed to be held to that, and that is what makes staff staff, and why staff specifically, and no one else, are given the right to vote among the membership of Altonimbus Entertainment. Volunteers may bust their butts all they like, but until and unless they agree to be held to busting their butts, extending to them the right to vote would be undue them and extraordinarily unfair to those who do bust their butts.
Thank you for explaining your opinion on this so I understand right exactly where you stand. Apparently there are a few people, including myself, that were mistaken as to your views on this issue. This has definitely made me more informed.
However, if someone does 70 hours of work by choice, I don't understand why that would be "extraordinarily unfair" to allow them the right to vote side by side with a person who did 70 hours of work because they were suppossed to by the fact they signed a little sheet of paper. I would think the fact that matters is that both people worked for the con and care about the con. And if both will sign up to be staff the following year, where the hell is the problem?
Honestly, and I doubt this would happen because it seems like something that only the board will decide on, I would love if the staff members were able to vote on this point. This way, it's not up to a handful of people making decisions for everyone else, but rather to the conglomerate of staff, so that the could actually say once and for all whether or not they're actually threatened by the idea of someone who worked just as hard as they did having the ability to vote for who we'll all be working for next year.
Because, you know what, the people I hear complaining the loudest that they don't want for volunteers to have benefits are board members. Not all board members mind you, but I can name a few. I don't think one person in the lower conglomerate has actually come to me and said, "Yeah, Vallie volunteer benefits are the worst idea ever, I really feel unappreciated by you giving them benefits." Actually, it's exactly the opposite. When I was coming up with this, many members of staff came to me saying they wanted better treatment for volunteers. They were volunteers once and they have friends that are volunteers.
In fact, Meg came to me asking about my ideas and I told her a few times about the plan before putting it before Brownie for approval in February.
In the end, I know, now, it's not my decision. And I also know that you probably won't ever agree with me. But I'll be damned if I'm silent about my dissatisfaction with current policy. It's important to me because this con is important to me.
By the way, in the past, volunteers have been allowed to vote. In fact, many of the people now on the board of directors, appointees and elected folks alike, were once a part of elections where volunteers had a say. I don't remember the world falling into chaos either.... other than when directors weren't doing their jobs, which is hardly the fault of volunteer votes.
Taken another way, the vote is not a reward. The right to vote should not be awarded to anyone who has worked a minimum number of hours and has no further obligation to contribute to the convention.
If it's not a reward, then what gave you all the right to take it away from people that already had it? Once again, this hasn't always been a policy. Volunteers have been allowed to vote in the past.
And I'll be the first to say it, there are staff who slack off, and who don't bust their butts, and who don't work during con. Those staff are not doing their jobs and they are getting undue benefits. The far more proper remedy to me would be holding those staff accountable, but not removing all accountability!
I believe that I never said anything about taking away accountability. In fact if you read my messages again, I was the one who stated that maybe actually enforcing things like a red list is a good idea.
Volunteer benefits didn't keep anyone from registering as staff? Was the intent to keep them from signing up as staff? Because when I hear from staffers that they were told specifically to go "volunteer" rather than staff because the perks are better, it sounds like someone sure intended to keep them from becoming staff!
And I'd like to know who said that to Dawn. Each and every person who came to me, I explained the differences between staff commitment and volunteering and I asked which worked for them better. Most people chose staff, and if they didn't right away, they did after spending a few hours as a volunteer. I will note for you that Dawn started as one of my volunteers and after working with me decided to become staff. In fact, that's what happened with the bulk of my registration staff. The only ones that didn't, basically decided not to upgrade because they'd already paid as an attendee and didn't want to bother with the troubles of upgrading if they've already paid full cost. Oh and the fact that we didn't lower age requirement until half the year was over didn't help either, but you got a couple upgrades because of that.
Mostly, when it came to volunteering, there were mostly people who wanted to help with a few things during the year but didn't want any responsibilities during con. Which is fine, because none of those people hit 20 hours, so they wouldn't be lumped in with the rest. Were suppossed to get a few things for their time, but not things like entrance into con suite or after party.
It was the people that wanted to be staff but had something standing in their way, like the fact they'd already paid or were too young, that were still putting in a ton of hours even after they hit the 20 hour mark.
I can agree with this, because right now the incredible increase in benefits has far outpaced and even exceeded the benefits we have extended to staff.
Forgetting for the moment that volunteers never received most of the things they were promised, here's what Honorary staff members would have received:
Special Button hand made by me (which though I was proud of were still described as ghetto and didn't get the sort of notice by staff I had hoped for )
10 dollars of Kumoricash (never happened, for anything we were giving it as prizes for, cause we couldn't get it printed)
tickets for a raffle (never happened, but I had hoped to have some gift certificates to blockbuster or suncoast and pick 3 winners)
Kumoricon t shirt (never promised a staff shirt, only attendee shirt)
And a box of Pocky.
Let's examine this.
Buttons. If any staff member wants at any time a button made by me, I'll be happy to do so.
10 dollars Kumoricash. Considering with give discount admission and rooms I don't want to hear any complain about this one ever. 10 bucks is nothing compared to what we save, and it all goes back to the con anyway so it wasn't like we were losing a ton of money.
Raffle. If staff want a raffle, give em a raffle! How hard is that?
Tshirt. Staff get the special t-shirts, and suppossedly get them in the size that they order, however since everyone other than me had time to go down to the dealers room on the first day, I got one smaller than what I'd ordered.
Box of Pocky. It comes from Tom. It's free. If you want one for every staff member, have the directors make an order for every member of their staff! He was already making Pocky delivery rounds for staff. I got one. Sarah got one. Kat got one!
Con Suite privledges, con party privledges, and voting rights. You gave us two out of three which isn't bad, and I've thanked you for a couple times now. Voting Rights is the horse we're currently beating to death.
Seriously, what is so grand and over and beyond about what I wanted to do here? Never said give them all staff benefits. I never said give everything to the Volunteers for nothing. I said, let's give them a goal. Obviously, you don't think my goal is good enough. And when I talked with you and Meg about it back in January, I wish you'd said something back then so I could have thought on it more.
But you didn't.
There is an inherent problem with this, however. We do not want staff who are only interested in saving twenty bucks; we want staff who are interested in working for the convention. If you can come up with a better system that is free of complications such as you've mentioned, we would be delighted to hear it, but what you've proposed doesn't rectify the situation.
Let me explain this a different way. You've already got people who worked for you a full year who paid full admission. In all different departments. You already have a benefit in place that allows for people who are staff to have a discounted admission.
For example, Mike Andrews. He won't bring it up, cause he's not one to complain. He actually told me he didn't want any of the volunteer benefits to make up for the difference. He is signed sealed delivered as staff and technically is attendee badge #2 for 2007.
This is not a matter of people trying to milk your precious system. This is not people trying to get in cheap on first day of con.
The complication is policy. The problem is policy. Policy working against the volunteers. Policy working against the staff.
If the policy is broken, then let's fix it. Let's go in and say, "If Staff member x paid 30 dollars, we owe him 20 back to be paid either in cash or in Kumoricash after he signs on the line with blood and hands over his soul."
I know it's not that simple, but get the board together, get a quorum, and make some freaking amendments.
You say you want to make things better for the staff members. You say you want to make the staff members happier. You say you want to encourage more people to go from being volunteer to staff.
THEN DO IT. All of you! Quit bitching about how giving something good to the volunteers will make staff offended, and actually do something good for the staff members.
You know what makes people feel unappreciated? Being treated like they don't matter. Being excluded. Being promised something and either being given something else or nothing at all. Being promised that YOU are going to do something and be somewhere and perform a certain job and YOU never do.
I know what it's like to be a staff member and have these this happen. I know what it's like to be a volunteer and have these things happen.
And you know what? As a staff member, when I feel this way, it has nothing to do with the volunteers. As a matter of fact, most of the time, when I feel this way as a staff member, it's because of someone in the hierarchy.
And I know I have the power to inflict the same. And if the course of this discussion, if I've made anyone feel small, I apologize, but please keep in mind, this is how you make the volunteers feel on a regular basis. Some days, I've felt really good about the work I've done for this con.
Today I feel like I've accomplished absolutely nothing in an entire year.
But I have to keep fighting for this. Because I care about the convention. We cannot continue to treat volunteers like second class citizens. Without volunteers, there's no one to support staff. Without volunteers, there's no one to take place of the staff who lose interest or burn out in 2-3 years time. Without replacement staff, eventually con dies.
We've already had one year without a volunteer coordinator, with negative consequences. Try it again, without any volunteers at all and see what happens.