This is not the place to ask for help. You need to email registration.
However, it is a condition of our insurance that real names be on badges. So, we cannot make a generic 'chaperone' badge.
At this point in the year, I don't know if there is anything we can do to help you. We have little time left before con and registration has hundreds of badges to print. We are all volunteers running this, many of who have day jobs or other commitments. Special cases like this really need to be addressed much, much earlier in the year.
We do what we can, when we can. But, at this point, we are all working as hard and as fast as we can to put on this event.