Hey everybody, I doubt most of you know me because I don't get on the forums a lot, but I'm the current Assistant Director of Publicity, Cassie Richoux. I've been going through a lot of the posts now, though I have by no means gotten to all of them, and figured I'd address some of the concerns to the best of my ability. I know most of the execs are getting through the forum posts today, as tear down finally finished at nine last night, and most of them had work today or sleep to catch up on. I'm not speaking for the board or anything, but just trying to let you guys know some of the things I've been hearing about what we are going to do for next year in our never-ending quest to make sure the attendees have the best time possible.
Hotel staff - overall, it seems to have just been a few staff members that were repeatedly rude. Both Kumoricon execs and the hotel management know about these problems and any identifiable hotel staff members seem to have been/are being dealt with by the Hilton. If you got names and specific incidences, please contact the Hilton so they can keep investigating this. Overall, the staff of the Hilton were excited to see us, where taking pictures of us to share with friends, and had a fun time working with us.
Escalators - The reason the escalators where turned off some of the times was so that long skirts and props would not be caught, as it is very difficult to do any kind of emergency stop if that happens. That was a decision that was made between Kumoricon and the hotel staff, and we will look at what is the best option for next year, for both keeping up the flow but also trying to assure our con goes safety.
Elevators - First, thanks to those of you who used the stairs when you did not need to go very far! Four banks of elevators is perfectly fine for normal hotel traffic, but not during an event like ours. The elevators have a lot of electronic capabilities though, and we will be figuring out a better plan for how to utilize them. One idea is to have some of the elevators set up to only go between the main floor and the guest floors, which would mean 4-23. This should help for people who want to get to their rooms, and don't want to walk up twenty flights of stairs.
Also, next year the Hilton is planning to make sure that only K-Con attendees will be staying in the main downtown Hilton, and all other guests will be in the Executive Tower. This should help with the elevator situation a little. One problem was that there was a wedding going on, and while they knew and actually thought it would be fun to have the convention at the hotel, the wedding party quickly realized that it was impossible for them to get between floors as was necessary to make all the wedding preparations, hence the need for segregated elevators. Next year, this will not be the case.
Cell Phone Reception downstairs - This was an unexpected problem, but one we are definitely aware of and will think of ways to help with it next year. Because of the cap, I know some people go trapped going upstairs to make a call and were then unable to get downstairs right away. It was suggested at rant and rave that you can contact your provider and get a signal boost, so that is something to think about next year. But this is a serious concern with as many minors as we have attending, so we will definitely be thinking of a better way to let people get upstairs to make phone calls (or for parents to be able to come down and physically check on children).
Photo Shoots and Hang-out Spaces - We've all gotten a little spoiled the last few years by having some great parks nearby and wonderful weather. This year the rain trapped us all inside and while Pioneer Square was close, it wasn't quite as convenient (though I did hear that as the weather cleared up, people did start moving over there for some great photo shoots and to show off their costumes for Channel
. Now we have a whole year to think of ways to give attendees some kind of better spacing within the hotel to just hang out and to get their photo's done. I know some ideas being tossed around are things like a photo shoot room or a hang out room, though of course these would both mean possibly taking away from some kind of programming. Unfortunately, no matter what kind of hotel we are in, we never seem to have enough space for all the events we wish we could be doing.
Signage - Yeah, signage wasn't the greatest this year. Going into it, we didn't realize things would be so confusing, and the multiple levels didn't help. That being said, there is no excuse not to have it be much much better this year. We are planning to incorporate signage notes into the walk-through and add a lot more navigation and arrow signs. In addition, the signs will definitely be larger in some places.
As for next year, this is definitely our hotel. I go to a lot of conventions across the country, and actually, from the staff level at least, this hotel has been great to us. They always made sure to get tables and chairs to rooms immediately, always helped out our staff with getting things done, and immediately filled in for holes that our yojimbo couldn't handle. 2011 may be a different story, but we are just trying hard to find conventions that can deal with our size. But unfortunately the convention center isn't built for fan event and would cost the majority of our yearly budget. Other departments would have to be slashed, which would result in things like less guest and no new video games. And as far as hotels go there is a tiny one about two blocks away (though remember just walking across that convention center is another couple of blocks), and the double tree is roughly 6 long blocks away, or a max stop. Do-able maybe in a few years, but this isn't an option for next year.
We're actually really lucky with the Hilton, they are aware of the problems and are happy to work with us to solve them for next year. Most of their staff is excited about us and think we are a fun group. So, next year should definitely go a lot smoother. Please though, keep posting constructive criticism and let us know what went well as well, so we don't accidentally mess with something you loved.
Also, please come join staff if you think you have some ideas on how to make things better! One of our goals is to get more yojimbo so that the hotel staff doesn't need to be helping us out with line control and movement. Most of our yojimbo worked the entire weekend, some had 16 hour shifts at a time, so we'd really love to let them get some rest next year! Our convention is all run by volunteers, by fans that passionately want to make every year better than the last, and we'd love to have you join us!