Hello everyone.
I'd like to take a moment to re-iterate some things stated by my Guest Manager, earlier in the thread, and answer a few more questions, which will hopefully help clarify this situation and give everyone the closure they are looking for here. There were clearly mistakes, and no one is denying that, and myself as Director keeping silent any longer will only continue the problem, so let me begin by saying, simply, I am sorry for any stress or confusion caused this year by the Exhibitors hall. As you may or may not know this is my first year as a Director and I had some pretty big shoes to fill from our now current Vice Chair. She created a good thing in the Portland Downtown Hilton Dealers, and re-creating that in Vancouver was always going to be a challenge. In 2007, the space we used caused such problems that several exhibitors had told us, in writing and verbally, that they would NEVER return to that venue. Exhibitors that we respect and value highly told us on no uncertain terms that the conditions were simply unbearable for the long hours that the hall was open and that they would leave our convention if we used it again. Other alternatives hurt programming in inacceptable ways and they best option, as I and my Department (as well as my fellow Directors) saw it, was to put the Exhibitors hall in the comfortable, albeit smaller (much smaller) location of the Centennial Center at the Red Lion Hotel at the Quay.
We never deceived anyone that this year would be a severely smaller Exhibitors hall, and that we wouldn’t be looking for anything but high quality, consistent, and reliable vendors whom we could assure to our attendees that they would provide the best goods possible. This principle was in most of the e-mails we send out, in my statementsa general meetings and was verbally re-iterated to any vendors I or other directors spoke to. I know that around 20 total vendors was quite a shock to many, but believe me, it has been even harder for my department. We want the best of all worlds; an amazing con, great exhibitors and the most diverse goods for our attendees. At the end of the day, we had to work with the space we were given. This was stressful, but we knew going in it would be small, because I simply didn't have the tools to make it any larger.
Perhaps, in the future we can find an alternate solution, but this was the best option I saw, and I made that executive decision. But believe me when I say that I did try to do the best with what we had.
Regarding the process by which exhibitors are chosen, I feel as though some misinformation is being perpetrated here and I want to set the record straight. This is so that in the future, everyone will know how this system works and wont feel left in the dark.
As stated on the Exhibitors page of the website in June;
"If you are interested in participating in the Exhibitors Hall, we are accepting your company's information at this time. All exhibitors are required to have a Washington state UBI number or Reseller Permit in compliance with all state and federal laws. We appreciate your interest and the products that you may be offering. Please send all information to exhibitors@kumoricon.org where it will be forwarded to the proper channels. Thank you."
Anyone who sent all information requested to that e-mail address were added to a list and was considered "Applied". When new information was available, e-mails were sent out to inquiries about the status of the selection process. Obviously e-mails can fall through the cracks, with the hundreds of e-mails I and my Exhibitors Hall Manager have gotten in the recent months, there is always the chance that some people just were not responded to in a timely manner, or even at all. It happens and is unfortunate and I do apologize for any stress that caused.
Specifically, to Blackjack, I would remind you that back in June my exhibitors hall manager was very clear with you on the requirements for being a vendor. She answered your questions and did on several occasions respond to you, with the very clear line that at the time, the hall was full, but if booths were relinquished, we would contact our applied vendors immediately to fill these vacancies. We were very careful to never implicitly promise anyone a booth. There were two few booths for me to make such dangerous statements. If we didn't have the space for you, we told you it was full and apologized. The truth is that we have had to replace some dealers who, for what ever reason, could know longer come, so saying that we would contact people if booths became available, was a real situation we were under. I apologize that, of the copious amount of e-mails you have sent us over the course of this year, only half or so of them got this response, but we honestly didn't know how much more we needed to explain the situation to you, and doing so continuously crippled our department and left less time for us to respond to other people who deserved just as much attention. For most people, one or two e-mails on the subject sufficed, we are sorry that this did not solve your problems, but we couldn't do much more than what we have already done.
Clearly, the issue here is that, the lack of space, and large volume of communications we received bogged down the system, and our small supply of staff and time couldn't handle the weight of it to some people's satisfaction. I wish I could make everyone happy, but I knew going into this year, that it was going to be rocky. I want you to know that we are listening, we are sorry, and we are working on concepts that may alleviate the problems for next year. We have lived, we have learned and we have your feed back as attendees and exhibitors and potential exhibitors. That is the most valuable thing we can have looking to the future, so I tell you honestly: Thank you. For now, I simply ask that we accept that this year cannot be changed, we cannot add more space and we cannot move to a location already assigned to another part of programming. I hope we won’t let some miss-communication and human error make the con unpleasant before its has even started.
I am confident that, in the end, we will all have a good time. I am personally looking forward to the Exhibitors Hall and Artists Alley we have and am sure it will work out well for everyone attending.
If you have any other questions regarding the selection process, the way to submit your information for the future, or just questions about my department, please feel free to ask me. I am available via e-mail, pm or whatever your preferred method may be. I want to help everyone enjoy the convention from my department's end so don't hesitate to ask.
Thank you very much for your time and patience,
Sarah Paige
Director of Relations
Kumoricon 2011