Check In information in second post below!*Note: Registration is closed until con so we're currently not responding to our email due to our equipment currently being prepared to be transported to the con. We apologize for the inconvenience and we will deal with any problems at con. If you ordered your badge before Aug. 1st and asked to have it mailed but did not receive it, please check in at Will Call for your badge. Thank You.*Hello Everyone!
My name is Chris and I’m once again the Assistant Registration Manager this year for Kumoricon 2012.
I have been given the awesome job of writing this FAQ to help you with any problems you may have with registering or receiving your badge. I’m also adding more questions and answers this year for problems that affected some of our attendees last year.
This is still a work in progress and if there are any questions that you think should be added, let me know by leaving a comment on this thread (we do check the forums frequently).
I will be adding questions about checking in at registration and where it’s gonna be located at when we get closer to con.
Thank you and I hope to see all of you at con!
Chris Blackburn
Assistant Registration Manager
Kumoricon 2012
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Q: I have a very simple/quick question! Can I ask you on this thread?A: Yes you can! Our staff does check this frequently so they can answer it here.
You can also email us if you want at: registration@kumoricon.org
Q: I have a really important question that is not here on this FAQ. Can I also ask you on this thread? A: Yes you may but it may be better that you email us at registration@kumoricon.org because we may need to ask you questions that may contain information like name, address, phone number, birth date, email, etc (we will never ask you for very personal things like credit /debit card information or social security numbers, for example).
If you ask us one of these questions on this thread, we will most likely still ask you to e-mail us.
Please be aware that when we get closer to the convention, we get flooded with emails so it may take up to a week to reply so for our sake please do not send us multiple emails of the same question because it will make it harder to get everything sorted out.
I emailed you guys but I have yet to get a response... Please help! *NEW*A: This usually will happen when we get closer to con but can also happen around holidays (They won't let us take the badge printer to the beach...).
If you send us a email and we don't respond within a week then please email us again but if it's only been two or three days then please wait a little longer because we are possibly not available or too busy at the moment to respond.
Please be patient because there is usually only two people responding to emails and we can be overwhelmed by the numbers we get especially the closer to con.
Q: I ordered my badge on [INSERT DATE HERE] and it's not here yet, when will I be getting my badge? *UPDATE*A: Your badge will be printed and sent on the next mail-out, these happen about once every month or so (maybe twice a month the closer we get to con).
Your badge may take 30 to 60 days to be printed and sent (possibly longer if you mail in your reg form). It may be shorter when we get closer to con due to the extra time we work in June/July/August.We don't get a chance to meet up very often to work on registration, since it's a rather involved process to make and send the badges. We'd love to be able to do mail-outs every day/week/month etc... But the amount of time to set up and tear down our operations makes it really inefficient to print more often. Please remember that we are volunteers, and will do our best to get your badge out as quickly as possible.
Q: My Friend/Sibling/Parent/Other ordered their badge at the same time/after me, but they have theirs already, where's mine?A: Badges don't necessarily get printed and sent in the order they register. If you sent us a mail-in form, they take longer to process than the online registrations, since we have to manually enter the data. Alternatively, we don't always have everything we need to ship a badge with the normal batch. Some of the big factors on this one can be:
• Incomplete Mailing Address
• Incomplete/Invalid Birthday
• Badge Name Too Long (This is especially true for badge names that are formatted like “mybadgenamehere”, or “my_badge_name_here”. Since they're not entered with spaces, our software cuts them off.)
• Multiple Badges Ordered for the Same Person (Every attendee must have their own name on their badge.)
The reason for this is that some of the information is required to either get the badge to you, or to determine which to print. We also don't want to ship you a poorly constructed badge, so if the name/badge name cuts off, we re-print it.
Q: So I hear that there are different badge types for different ages. What are they?A: The badges come in three different colors for attendees:
• Red: Child ages 12 and under (must be accompanied by an adult at all times in con space)
• Yellow: Minor ages 13 to 17 (requires a Parent Permission Form when checking in at registration to be without an adult on con space)
• Blue: Adult ages 18 and older
Also attendee badges are printed horizontal while staff (and VIP) is printed vertical, so that should help to tell the difference.
Q: Where do I get a Parent Permission form?A: You can get one here:
http://www.kumoricon.org/files/forms/2012/parent_permission_form_2012.pdfAlso there is one on the back of the letterhead when we mail you your badge, if you pre-registered.
Q: Help! I am [INSERT AGE HERE] years old and I received the wrong color badge!A: First off, we are sorry that we sent you the wrong color badge! (Honest!)
This can be caused by a number of different reasons (someone entered it wrong, there was a database error/problem, the badge printer hates Brian, etc and so forth) so first off let us know by emailing us at: registration@kumoricon.org with your first and last name and also your birth date (we may ask for more information to help us verify that you are really who you say you are).
Once we fix the problem we will then mail you a new badge during our next mail out.
Q: Uh… Why do some of the questions look familiar? Kinda like someone copied and pasted parts of Brandon’s FAQ from last year…A: I… Uh… Did not…
Q: …A: … Ok, I totally did…
