Well now I probably won't have the outfit I bought..Bodyline is somewhere I will NEVER buy from again..Very rude people..And they are doing illegal things.
I ordered an item, and accidentally picked the wrong shipping..I get it, my fault, BUT here's where the Illegal part comes in. I emailed them, and asked to change the shipping since it has not been sent yet, and won't be until next week. I wanted EMS which they ship every day, meaning I would get it in time. Oh well, I messed up, I get that, but they told me (quote from the email they sent me):
"> You can cancel your order.[/size]> But we have to charge you 100% for handle fee."[/color]
[/size][/color]
[/size]As you can see, They said they only don't refund HANDLING FEE. Handling fee is that little extra amount that companies charge to take it to the post office, hince the word HANDLING. They told me because of that policy, if I cancel, they will not give me ANY money back, and tough **** for me..Now, NOWHERE on their site do they ever mention the cost of the item (which would be known as "item price", "Price of item" or whatever, but be specific to the ITEM itself). Meaning they legally have to refund the item because it does not state otherwise, and they do not tell me otherwise. However, they refuse to do ANYTHING and they don't care at all about me, my items, or the fact that I was trying to settle this in a nice way. So basically, they are using a totally different refund policy as an excuse not to refund. All I want to do is change the shipping..I would have gladly just paid them the extra ammount, but they couldn't care less what happens to us. They are being complete assholes to me in the emails, and I will never buy from them again..Because they are not using their own policy correctly, I could easily report them, but they don't care..
[/color]
